Refund Policy

At ATTITUDE, we stand behind the quality of our Vegan and EWG-Verified products and aim to ensure your complete satisfaction. Our refund policy is designed to be transparent, fair, and aligned with our commitment to providing a reassuring shopping experience for every customer. Please review the details below to understand our refund terms and procedures.

1. Eligibility for Refunds

1.1 Return Timeframe

To be eligible for a refund, you must initiate the return request within 60 days from the date you receive your order. Returns requested after this 60-day window will not be accepted, and no refunds will be issued.

1.2 Product Conditions

For a product to qualify for a refund, it must meet the following conditions:
  • The product is unused, unopened, and in its original packaging (including any tags, labels, or accessories that came with the product).
  • The product is not damaged, altered, or contaminated in any way due to improper use or handling by the customer.
  • All proof of purchase (such as order confirmation email or invoice) is provided when initiating the return request.

2. Refund Process

2.1 Initiate a Return Request

To start the refund process, please contact our customer service team via email at press@attitudelivingshop.com with the following information:
  • Your order number (found in the order confirmation email).
  • The name and quantity of the product(s) you wish to return.
  • A brief explanation of the reason for the return.
Our team will respond to your request within 1-3 business days, providing you with a return authorization (RA) number and detailed instructions on how to ship the product(s) back to us.

2.2 Ship the Returned Products

Please package the eligible product(s) securely, clearly mark the RA number on the outer packaging, and ship them to the address provided in the return authorization email. We recommend using a trackable shipping service, as we are not responsible for lost or damaged packages during return transit.

2.3 Verify and Process the Refund

Once we receive and inspect the returned product(s) (typically within 3-5 business days of delivery to our warehouse), we will confirm if they meet the refund eligibility criteria. If approved, we will initiate the refund process within5-10 business days.

3. Refund Method & Currency

Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). All refunds are processed in US Dollars (USD), consistent with our website's transaction currency. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider's processing times (usually 3-7 business days).
No additional fees will be deducted from your refund, except in cases where the product is returned in a condition that does not meet the eligibility requirements (in which case the return may be rejected, and the product will be shipped back to you at your expense).

4. Exceptions

The following items are not eligible for refunds unless they are defective or damaged upon delivery:
  • Products that have been opened, used, or tampered with.
  • Customized or personalized products (if applicable).
  • Gift cards (if applicable).
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange for a free replacement or a full refund, at your option.

5. Contact Us

If you have any questions, concerns, or need assistance with the refund process, please reach out to us:
Official Website: attitudelivingshop.com
Contact Email: press@attitudelivingshop.com
Our customer service team is dedicated to resolving your issues promptly and ensuring a positive experience with ATTITUDE.