Privacy Policy

ATTITUDE ("we", "us", or "our") values your privacy and is committed to protecting the personal information you provide to us through our official website attitudelivingshop.com (the "Website"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Website, purchase our products, or interact with our services. By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services, process your orders, and communicate with you. The information we may collect falls into the following categories:

1.1 Personal Information You Voluntarily Provide

When you use our Website to make a purchase, create an account, subscribe to our newsletter, or contact our customer service, you may provide us with the following personal information:
  • Contact information: Name, email address (e.g., press@attitudelivingshop.com for business inquiries), phone number, and shipping/billing address.
  • Payment information: Credit card details, debit card details, or other payment method information (note: we do not store full payment card information; this is processed by our trusted third-party payment processors).
  • Account information: Username, password (encrypted), and account preferences.
  • Communication information: Content of emails, messages, or other communications you send to us.

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain non-personal and technical information about your visit through cookies, web beacons, and other tracking technologies. This information may include:
  • Technical information: IP address, browser type and version, operating system, device model, and internet service provider.
  • Usage information: Pages you visit on our Website, the time and duration of your visit, links you click, search queries, and the referring URL that led you to our Website.
  • Cookie information: We use cookies to enhance your browsing experience (e.g., remembering your account preferences). You can manage cookie settings in your browser, but disabling certain cookies may affect the functionality of our Website.

2. How We Use Your Information

We use the collected information for the following legitimate purposes, which are consistent with our business operations and your interests:
  • Process and fulfill your orders: Verify your identity, process payments, arrange shipping, and send order confirmation and delivery updates.
  • Provide customer support: Respond to your inquiries, resolve issues, and address requests related to our products or services.
  • Manage your account: Maintain and update your account information, and provide personalized services based on your preferences.
  • Send marketing communications: Share information about our new products, promotions, or sustainability initiatives with your consent. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email.
  • Improve our Website and services: Analyze usage data to optimize the Website's design, functionality, and user experience, and develop new products that meet customer needs.
  • Ensure security: Detect and prevent fraud, unauthorized access, or other security threats to protect your information and our business.
  • Comply with legal obligations: Respond to legal requests, enforce our terms and conditions, and comply with applicable laws and regulations.

3. How We Disclose Your Information

We do not sell your personal information to third parties for commercial purposes. We may disclose your information only in the following limited circumstances:
  • Trusted third-party service providers: We share information with third parties who perform services on our behalf, such as payment processors (e.g., PayPal, Stripe) to process payments, logistics partners to deliver orders, and email service providers to send communications. These third parties are required to protect your information and only use it for the purposes we specify.
  • Legal and regulatory requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.
  • Business transactions: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner as part of the transaction, provided that the new owner agrees to protect your information in accordance with this Privacy Policy.

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption: We use industry-standard encryption technology (e.g., SSL/TLS) to secure data transmitted between your browser and our Website, especially for payment and account information.
  • Secure storage: Personal information is stored on secure servers with restricted access, and we regularly update our security systems to address emerging threats.
  • Employee training: Our employees receive training on data privacy and security practices, and only authorized personnel have access to personal information.
While we take reasonable steps to protect your information, no security system is completely foolproof. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities if a data breach occurs that may affect your personal information.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, and we will respond to your requests in a timely manner in accordance with applicable laws:
  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Request to correct or update inaccurate or incomplete personal information.
  • Right to deletion: Request to delete your personal information, subject to certain legal obligations (e.g., retaining information for tax or order records).
  • Right to restrict processing: Request to restrict the processing of your personal information in specific circumstances.
  • Right to withdraw consent: Withdraw your consent for us to use your information for marketing purposes at any time.
To exercise any of these rights, please contact us at press@attitudelivingshop.com with your full name, contact information, and a detailed description of your request. We may ask for additional information to verify your identity before processing your request.

6. Children's Privacy

Our Website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete the information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at press@attitudelivingshop.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will revise the "last updated" date at the top of this policy and post the updated version on our Website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our Website after the changes take effect constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Official Website: attitudelivingshop.com
Contact Email: press@attitudelivingshop.com
We will respond to your inquiries within 3-5 business days and work to resolve any issues to your satisfaction.